Privacy Policy | Ramen Club

Who we are

Ramen Club Ltd is the controller responsible for the personal data described in this policy.

Ramen Club Ltd
Company number 11968201
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
charlie@ramenclub.so

What this policy covers

This policy covers ramenclub.com, members.ramenclub.com, Ramen Club membership, Ramen Space enquiries and bookings, our events, workshops, forms and direct communications.

Other websites and services you choose to visit, including Slack, Luma and social networks, have their own privacy policies. Their policies apply when you use those services directly.

Information we collect

Information you give us

This can include:

Your name, email address, company and contact details.
Membership applications, trial bookings, event registrations, survey answers and other information you enter into our forms.
Messages, attachments and other information you send through email, forms, support chat or community channels.
Your email and marketing preferences.

Membership and account information

For Members Hub access we process your member email, authentication and session information, account status and security records. We use this information to confirm that you are an eligible member and to keep the hub private.

Billing and transaction information

We process subscription, invoice, payment-status and billing-contact information needed to manage membership and other purchases. Stripe collects and processes payment-card details. Ramen Club does not store full payment-card details.

Technical and usage information

When you use our websites and online services, we and our providers may receive your IP address, browser and device information, pages viewed, dates and times, referring pages, campaign information, interactions, cookie or storage identifiers and diagnostic or security data.

How and why we use information

To provide services and take requested steps. We use information to handle applications and bookings, provide membership, authenticate members, manage billing, deliver events and respond to enquiries. We rely on performance of a contract or steps requested before entering a contract.
To operate, secure and improve Ramen Club. We use information to prevent misuse, diagnose problems, provide support, understand service performance and improve the experience. We rely on our legitimate interests in operating a safe and useful service.
To communicate. We send service messages needed for membership, authentication, bookings, purchases and events. We send marketing where you have consented, or where another lawful permission applies, and provide an unsubscribe option.
To measure and market our services. We use analytics, referral and advertising technologies to understand visits and campaigns. We rely on legitimate interests where permitted and on consent where the law requires it for cookies or similar storage.
To meet legal obligations. We may retain and use information for accounting, tax, fraud prevention, disputes, legal claims and valid requests from public authorities.

We do not use personal data to make decisions based solely on automated processing that have legal or similarly significant effects on you.

Services that process information

We share information only where it is needed to run Ramen Club, provide a requested service, comply with law or protect our rights. Our principal providers include:

Cloudflare for website and Worker hosting, delivery, security and operational analytics.
Supabase for Members Hub authentication and session management.
Loops for transactional and marketing email.
Stripe for payments, subscriptions, invoices and the member billing portal.
Crisp for Members Hub support chat before and after authentication.
Tally for forms, applications, bookings and surveys.
Fathom Analytics for privacy-focused audience measurement on the public site and Members Hub.
Google, including Google Tag Manager, Google Analytics and Google Ads, for measurement, attribution and advertising.
Meta for advertising measurement through Meta Pixel.
Promptwatch for visitor and referral analytics.

Some pages include content or tools from Senja, YouTube, Airtable or Tiiny Host. When that content loads, the provider may receive technical information such as your IP address, browser and the page you visited.

We may also disclose information to professional advisers, courts, regulators, law-enforcement bodies or a buyer or successor where this is necessary and lawful.

Ramen Club does not sell personal data.

Members Hub support chat

Crisp chat is available on the Members Hub sign-in pages and after authentication. If you use it, Crisp may receive information you voluntarily provide in the chat, your IP address, browser information, cookies, and the current and recent page addresses supplied by Crisp's chat service.

The Members Hub does not supply your login email to Crisp before you authenticate. After authentication, Crisp may receive the signed-in member's authenticated email address and an opaque token used to keep that member's chat sessions separate. We also apply a Members Hub member segment and source label after authentication.

We do not send Crisp payment data, Stripe Customer IDs, Supabase session tokens or the raw Supabase user ID. Support chat is not used by itself to approve billing, authentication, entitlement or account changes.

Cookies and browser storage

The Members Hub uses necessary cookies for authentication, pending sign-in state and cross-site request forgery protection. Crisp uses cookies scoped to members.ramenclub.com to maintain chat continuity.

The public site and authenticated Members Hub use Fathom's cookie-free analytics. On the Members Hub, Fathom receives one canonical pageview and fixed action-selection event names. Fathom may also receive the referring page address supplied by the browser, which can include that page's query string depending on the referring site's settings. We do not attach a member's email, name, user ID, authentication or Crisp token, Members Hub query parameters, destination URLs or event properties.

The public site also loads Google and Meta measurement or advertising technologies. These technologies may set identifiers such as Google Analytics, Google Ads, DoubleClick and Meta Pixel cookies. The site also uses local or session storage for referral, conversion and event-deduplication state. Embedded forms or media may use their own storage.

You can remove or block cookies through your browser. Blocking necessary Members Hub cookies will prevent sign-in. Where consent is legally required for non-essential cookies or similar technologies, that consent must be obtained separately; this privacy policy does not itself provide or record consent.

International transfers

Some providers process information in the United Kingdom or European Economic Area, and others may process it elsewhere. Where data is transferred to a country without an adequacy decision, we require an appropriate safeguard where applicable, such as approved contractual clauses or a recognised data-transfer framework. Contact us if you would like more information about the safeguards relevant to your data.

How long we keep information

We keep personal data only for as long as it is needed:

Membership, account and service records are kept while the relationship is active and afterwards where needed for support, disputes or legal obligations.
Transaction and accounting records are kept for the periods required by tax, accounting and company law.
Marketing information is kept until you unsubscribe or we no longer need it. We may retain a suppression record so we respect your choice.
Form responses, support messages and event records are kept while they remain useful for the purpose collected, then deleted or anonymised.
Technical, security and analytics data is kept according to operational need and the applicable provider settings.

Your rights

Depending on the circumstances, UK and EEA data-protection law may give you rights to access, correct or erase your personal data; restrict or object to its use; receive portable data; and withdraw consent. These rights can be limited by law and depend on the reason we process the data.

You can object to direct marketing at any time by using the unsubscribe link in an email or contacting us. To make another privacy request, email charlie@ramenclub.so. We may need to verify your identity before acting on a request.

You can complain to the UK Information Commissioner's Office. Visit the ICO complaint guidance for details. If you are in the EEA, you may also contact your local supervisory authority.

Security

We use access controls, encryption in transit, restricted secrets and other technical and organisational measures intended to protect personal data. No online service can guarantee absolute security.

Children

Ramen Club, Ramen Space and the Members Hub are intended for adults. We do not knowingly collect personal data from anyone under 18. Contact us if you believe a child has provided personal data to us.

Changes and contact

We may update this policy when our services or legal obligations change. We will publish the new version here and update the date above. We will provide a more prominent notice where a change materially affects how we use personal data.

Questions or requests can be sent to charlie@ramenclub.so.